GENERAL
1. When you place an order electronically through the website, you are deemed to have accepted the preliminary information form and the distance sales contract provided to you.
2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
3. Shipping costs associated with the product will be covered by Grimelange.
4. Each purchased product will be delivered to the person and/or organization at the address provided by the buyer within a legal period of 30 days. If the product is not delivered within this period, buyers may terminate the contract.
5. If it becomes impossible to deliver the purchased product, the seller must notify the buyer of this situation within 3 days of becoming aware of it. The total amount must be refunded to the buyer within 14 days.
6. If the buyer does not pay the purchase price of the product or cancels it in the bank records, the seller's obligation to deliver the product ceases.
7. If it is determined that the buyer's credit card used for payment was unlawfully used by unauthorized persons after the product has been delivered and the sold product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days at the expense of the seller.
8. If an unforeseen force majeure occurs and the product cannot be delivered within the specified time, the situation will be communicated to the buyer. The buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the buyer cancels the order, the product price will be refunded to the bank within 14 days from the cancellation.
9. Before accepting the delivered product/service, the buyer must inspect it; after receiving it, the buyer must protect the product/service, which falls into the category of damaged and defective goods, such as torn, stained, etc. The invoice must also be returned with the product.
10. Within 14 (fourteen) days from the delivery date of the purchased product to the buyer or to the person/organization at the address provided by the buyer, the buyer may exercise the right of withdrawal from the contract by rejecting the product without assuming any legal or criminal liability and without stating any reason, provided that the buyer notifies the seller via the contact information below.
RETURN CONDITIONS
The product to be returned must not have its label removed or hygiene tapes removed and must be returned with the transparent protective bag and original package/box in which it was received. The product must be returned in its delivered condition.
During shipment, open and inspect packages that you suspect have been damaged in the presence of the company representative you received them from.
*** Damaged products for which no record has been taken will not be accepted for return.
To be eligible for return, the product must be accompanied by the invoice. Returns of products that have lost their resaleability and cannot be sold to another customer are not accepted, and the price is not refunded.
The prices of the products approved for return will be refunded to you as soon as possible.
COMPANY INFORMATION
NAME: INTERNET TEXTILE INDUSTRY AND TRADE ANONYMOUS COMPANY
ADDRESS: Petrol Neighborhood Organized Industrial Zone 9th Street No:10 Adıyaman